Refund policy

Returns, Refunds & Cancellations

At RideMats, each set is meticulously crafted to your vehicle's exact specifications. Because of this bespoke production process, our policies are designed to reflect the custom-made nature of every order while ensuring a fair and transparent experience.

Custom-Made Orders

All RideMats are made to order based on the vehicle details and configuration selected at checkout. As production begins immediately after an order is placed:

  • Orders cannot be modified or canceled once confirmed
  • Products are non-refundable by default

By completing your purchase, you confirm that all vehicle and configuration details provided are accurate.

Refund Eligibility (Fitment Guarantee)

If your mats do not fit your vehicle correctly:

  1. Our team will review your case based on photos or videos provided
  2. A free replacement set will be produced and shipped
  3. If the issue persists after replacement, a full refund will be issued

Note: Improper installation does not qualify as a fitment issue. Our team will guide you through proper installation before proceeding with a replacement.

Installation Support

Customers are required to follow installation guidelines, remove existing mats, and secure mats using provided clips/Velcro. Support available at help@ridemats.com.

Returns for Custom Products

Returns are not standard practice, but if exceptionally approved:

  • Item must be unused, undamaged, and in original packaging
  • A restocking fee of up to 40% applies
  • Return shipping/packaging costs are the customer's responsibility

Refused or Uncollected Deliveries

Order remains non-refundable in full. Customers may choose:

  • Reshipment (shipping fees apply), or
  • Partial refund, subject to up to 40% restocking fee plus return shipping/handling

Incorrect Information

Customers are responsible for accurate vehicle and shipping details; RideMats isn't responsible for issues from incorrect info.

Shipping & Returns

Free shipping on all orders within the contiguous United States (the lower 48 states). Orders to Alaska and Hawaii include an extra shipping fee because they are remote areas. The fee is shown at checkout before you pay. For approved returns, the customer covers return shipping (we recommend a tracked service). Refunds are processed within 14 business days after inspection. 

Import Duties & Taxes

Customer's responsibility. If refused, treated under the Refused Delivery Policy.

Color & Design Selection

Returns based on color/design preference are not accepted.

RIZQ ECOM LLC

Email: help@ridemats.com 

Address:
75 E 3rd St
Sheridan, WY 82801

United states

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM